Reservations may be made up to 5 days in advance and no later than one day prior to the day you want to travel. Just call 631-738-1150 (voice) or 631-981-0104 (TTY). Reservations will be accepted Monday through Saturday, from 7:00AM to 5:00PM. On Sundays, reservations will be accepted from 8:00AM to 4:30PM. SCAT will attempt to schedule pickup times no more than one hour before or after the requested pick up time. SCAT is an increasingly popular service in great demand. When calling to reserve a trip, be prepared to offer an alternative travel time, if possible.When you call to make a reservation, please be ready to tell the operator:
- Your name
- Identification number
- The address(es) where you want to be picked up and dropped off as well as the closest cross streets
- If you are using any assistive devices (for example an oversized wheelchair, cane or service animal)
- Whether anyone else will be traveling with you
- The day and date of each trip
- The times you want to travel
Passengers may use our automated telephone line 24/7 to confirm or cancel current reservation(s). To use this feature, you will need to have your 1) SCAT I.D. number handy, 2) a touch-tone phone and 3) follow the directions when calling the SCAT reservation number.
SCAT reservation times are based upon a 30-minute pickup window. Passengers must be ready to board the bus 15 minutes before and after their negotiated pickup time. Because SCAT buses may arrive up to 15 minutes before your designated pickup time and will not wait more than 10 minutes from its arrival within the half hour window, it is possible the bus will leave before the scheduled pickup time. It is important to be ready to board the bus as soon as possible after it arrives. If you hear or see the bus outside, you or somebody can acknowledge to the driver that you know the bus is there.
Cancelling a Reservation
Cancellation must be made no later than two hours prior to your trip to avoid being considered a "late cancellation." Your trip will be considered a "no show" if a cancellation is not made and you do not make the trip. Emergency cancellations can be made any time. Please make reservations only for the trips you intend to make. Once your reservation is made, others seeking to travel when you wish to may be denied their request.
Please Note: It is important that reservations are kept or cancelled promptly if the system is to operate efficiently. If you are unable to use your reservation, please tell us right away. In order to keep the service available to as many people as possible, SCAT may suspend service to you if you establish a practice of 1) missing scheduled trips, or 2) excessive late trip cancellations or no-shows. SCAT will notify you in writing prior to suspending service. You will be given an opportunity to provide information and arguments supporting the continuation of your service. SCAT will provide you with a written notification of the decision and the reason(s) on which it is based.